Privacy Policy

Eleclean Australia privacy policy

Eleclean Australia is dedicated to keeping your details private. Any information that we collect in relation to you is kept strictly secured, and they will not be used for any purposes not stated in this Policy.

Who We Are

We are Moonlight Digital Pty Ltd trading as Eleclean Australia (“Eleclean Australia”, “”, “we”, “us” or “our”) and we are registered in Australia with ABN 15 234 262 822.

What Information We Collect

When you place an Order or otherwise interact with Eleclean Australia Website, we may ask you for certain information and you may submit personal data to Us (for example your name, phone number, postal address, email address, contact and credit card details). We may also record which products you are interested in and which products you purchase as well as customer traffic patterns and site use.

Some examples of how information may be collected by us:

Information You Provide Us

We receive and store information that you submit when using our Website or that you provide us in any other way (for example by email or telephone). This information may be provided when ordering from us (via our Website or by telephone); searching our Website; entering competitions; accessing your account; querying order status; or by submitting text/photo/video reviews of us and our products.

Information Automatically Provided

We receive, process and store certain information whenever you interact with our Website. Like many Websites, we use “cookies” (see below) and obtain certain information automatically when your Web browser accesses Eleclean Australia Website. Information automatically received by us includes the IP address that your computer uses to connect to the internet; your computer, browser, operating system and internet connection details; purchase history; clickstream/path analysis of your journey through our Website; products you searched for. We may also use software tools provided by Google to measure and collect session information, length of visits to certain pages, repeat visits and page interaction information (such as clicks).

Email Communications

To help us make our email newsletter more useful and interesting for our customers we attempt to receive a confirmation when you open and click on email newsletters from Eleclean Australia (if your email software/service supports this option). If you no longer wish to receive email newsletters, please notify us using the links provided in each newsletter.

Telephone Calls

From time to time we monitor and record telephone calls for training purposes and to improve the quality of our service to you.

How We Use This Information

Information is kept securely in accordance with our internal security policy and may be used to:
Process and deliver your Order;

  1. Provide Customer Support services to you;
  2. Provide you with an up to date, efficient, and reliable service;
  3. Help prevent fraud (eg. we may check payment card details with our credit agency, who may keep a record of that information, and reserve the right to refuse Orders on that basis;
  4. Verify your age, in the event you are purchasing age-restricted products such as bladed items or alcohol;
  5. Open and run your Eleclean Australia customer account;
  6. Administer prize draws;
  7. Provide a more personal shopping experience;
  8. By making an Order and/or submitting your data to us you agree to this use.

Data Security

Your safety is guaranteed because Eleclean Australia uses the latest security measures to protect your details when you shop with us. Your credit card information will be encrypted by our servers, or Stripe, our payment system supplier. We use 256-bit SSL Security Software to encrypt your credit/debit card information when you place an order on our secure server. Stripe’s privacy policy can be viewed here.

Who Else May See Your Data

In order to complete your Order we may need to disclose some of your information to our delivery partners including Australia Post and other couriers and their affiliates.


In order to improve our service, we may use a device known as a ‘cookie’. Cookies are a means by which information relating to your Internet activity (such as whether you have visited before) is recorded on your hard drive and used by us to improve and the products and services available to you. If you do not wish for us to use cookies when you use the website please adjust your Internet browser settings to not accept cookies. The ‘Help’ option on the menu bar of your web browser should explain to you how to do this. Please note that cookies allow you to take full advantage of the services we provide through the Eleclean Australia website and so we recommend that you leave them turned on.

Marketing Communications

When ordering from Eleclean Australia, entering competitions or otherwise interacting with us we may give you the chance to subscribe to our email newsletter. We promise not to bombard you with emails – to make it worth your while we only get in touch when we truly have interesting news to share. If you no longer wish to receive email newsletters, you have the right to unsubscribe at any time.

Contact Us

If you wish to speak to us about this Policy or about any refund, repairs or replacements, you may contact us at:

Last updated: 12/01/2021