FAQ

Most frequently asked questions answered

Product FAQs

How does it work?

Using nano-catalysis electrochemical technology, it transforms water into high Reactive Oxygen Species (ROS) disinfectant to kill bacteria and viruses.

For our personal and family range of products, simply:

  • add tap or drinking water
  • press a button
  • wait 15 mins and it’ll be ready for use

The water-based disinfectant produced can only be stored for 72 hours (or 3 days) since there is no chemical preservatives or stabilizers added. Simply repeat the steps to re-generate the disinfectant, which will only take 15 minutes (for the portable model).

Eleclean is one of the safest personal sanitising & disinfectant product available!

There’s no chemical additives, preservatives or stabilisers at all. It’s purely water-based. The differences, both noticeable and unnoticeable, are huge comparing to common or traditional personal disinfectant and sanitisation products.

  • Safer and more effective
  • Economical on long term use
  • More effective against pathogens
  • Wider use cases and applications
  • Use everywhere and anywhere

Ideas & Technologies

High reactive oxygen species as a disinfectant consists of the electrolysis of water ions that produce oxidising agents including Hydroxyl Radical (OH), Superoxide Radical (O2), and Hydrogen Peroxide (H2O2). Upon contact, these highly reactive substances will destroy the protein structures that make up viruses and bacteria. This process is safe on the human body as the oxidising agents will transform back into water and oxygen molecules, which does not contain any harmful chemicals.

Yes, water is the only reagent and is directly transformed into Reactive Oxygen Species (ROS) to fight against common germs in our daily life. It contains:

  • no alcohol
  • no chlorine (Cl)
  • no chemicals
  • no Ozone

Although most disinfectant products on the market are inexpensive, they are all chemical-based. They are mostly disposable, which is not only uneconomical but also harsh on the human body and the environment. The Eleclean personal and family series are user-friendly, eco-friendly and designed for long-term use.

Comparison & Usage

Eleclean is one of the safest personal sanitising & disinfectant product available!

There’s no chemical additives, preservatives or stabilisers at all. It’s purely water-based. The differences, both noticeable and unnoticeable, are huge comparing to common or traditional personal disinfectant and sanitisation products.

  • Safer and more effective
  • Economical on long term use
  • More effective against pathogens
  • Wider use cases and applications
  • Use everywhere and anywhere

Replacement Part

Activated Carrier is the only replacement / consumable part required for Eleclean products. It absorbs and adjusts the impurities of water to ensure the stability of the disinfectant.

Using the Personal / Portable Disinfectant Spray [15ml] as an example:

each set (1 set = 2 sticks) of Activated Carrier can be used up to 150 times;
15ml x 150 times = (aroun) 2250ml;
15ml will generally give you around 100 sprays.

Comparing With Other Products

The cell membrane of bacteria can be eliminated by sanitisers that are 75% alcohol concentrated. However, most viruses do not have any cell membranes which makes alcohol-based sanitisers ineffective.

Generally, common disinfectant products sold on the market contain chemical additives to eliminate germs and bacteria. They may also contain chemical preservatives to extend shelf life. As a result, it is not uncommon to left with chemical residue followed by side effects such as skin allergies and dermatitis, or even cancers in some rare cases.

Unlike common disinfectants, Eleclean only requires water and electricity to produce water-based disinfectant.

Without unwanted additives, preservatives and stabilisers, Eleclean’s water-based disinfectant is more gentle and safer to use.

Using Eleclean

The high reactive oxygen disinfectant can only be stored for 72 hours as there are no chemical preservatives or stabilisers added to help prolong its effectiveness. Once 72 hours has lapsed, press the [activate] button to reactivate the electro-oxidisation process.

Yes, you can pour the disinfectant out to another container and carry separately. The high reactive oxygen disinfectant will not be affected by air or light and will stay active for 72 hours.

General FAQs

Shopping

You can shop and check out without an account or as a guest. When you sign up with us, you would be offered the convenience of order tracking, re-ordering and receiving special offers or promotions.

If you’ve forgotten your password you may use the forgotton password link to reset your password as long as you have access to the original email you used to sign up. Please ensure you allow 20 minutes to receive the email to reset your password.

No, Goods and Services Tax (GST) isn’t charged yet at Eleclean Australia.

Payment

You can use a (Visa or MasterCard) credit card to shop on our website. We do not store or have access to any credit card details, these are encrypted through Stripe.

When a refund request has been approved and processed, it will usually take 3 – 7 business days to appear in your bank statement or account.

Please contact us using the contact form or simply write to info@eleclcean.com.au.

Shipping

Shipping fee may vary according to product(s) ordered. Please refer to our Shipping Policy for more details.

Your order will usually be dispatched within 1-2 business days after order been placed.

Unless otherwise stated (for example, pre-order product), all of our products are dispatched from our dispatch centre in Australia.

Delivery time should normally be between 5 – 10 busienss days.

Unfortunately, Elelcean Australia currently only sell and ship our goods within Australia. For purchases outside Australia, please seek assistance from your Eleclean local distributor(s) or dealer(s). Feel free to send us a message if you need help.

Returns

At Eleclean Australia, we want our customers to be completely satisfied with their purchases.

If your item is faulty:

We may accept your return for a refund of exchange within 14 days of receiving your order. Postage costs will not be refunded for the cost incurred returning the items to us.

If your item is faulty, it may be returned to us. If goods are faulty they may be returned for a refund or exchanged within 14 days or receiving your order, provided they are unopened and unused. Please note postage costs will not be refunded for the cost incurred returning the items to us. If the goods are faulty or were sent in error we will reimburse you the cost incurred to return the item/s back to us. Zoono will strictly not accept returns for open or used items, unless the item is faulty. We will not provide a refund if you change your mind so please select your items carefully.

For more details, please see Return Policy.

Contact

Still Have Questions?