For our personal and family range of products, simply:<\/p>\n
There’s no chemical additives, preservatives or stabilisers at all. It’s purely water-based. The differences, both noticeable and unnoticeable, are huge comparing to common or traditional personal disinfectant and sanitisation products.<\/i><\/p>\n There’s no chemical additives, preservatives or stabilisers at all. It’s purely water-based. The differences, both noticeable and unnoticeable, are huge comparing to common or traditional personal disinfectant and sanitisation products.<\/i><\/p>\n each set (1 set = 2 sticks) of Activated Carrier can be used up to 150 times; Unlike common disinfectants, Eleclean only requires water and electricity to produce water-based disinfectant.<\/p>\n Without unwanted additives, preservatives and stabilisers, Eleclean\u2019s water-based disinfectant is more gentle and safer to use.[\/vc_column_text][\/vc_tta_section][\/vc_tta_accordion][\/vc_column][\/vc_row][vc_row css=”.vc_custom_1611457646628{padding-top: 0px !important;padding-right: 15px !important;padding-bottom: 4vh !important;padding-left: 15px !important;}”][vc_column offset=”vc_col-lg-offset-1 vc_col-lg-3″][vc_column_text]\n Unless otherwise stated (for example, pre-order product), all of our products are dispatched from our dispatch centre in Australia.<\/p>\n Delivery time should normally be between 5 – 10 busienss days.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Do you ship internationally?” tab_id=”1611455235875-3558c2b7-4ed4″][vc_column_text]Unfortunately, Elelcean Australia currently only sell and ship our goods within Australia. For purchases outside Australia, please seek assistance from your Eleclean local distributor(s) or dealer(s). Feel free to send us a message if you need help.[\/vc_column_text][\/vc_tta_section][\/vc_tta_accordion][\/vc_column][\/vc_row][vc_row css=”.vc_custom_1605579628176{padding-top: 0px !important;padding-right: 15px !important;padding-bottom: 4vh !important;padding-left: 15px !important;}”][vc_column offset=”vc_col-lg-offset-1 vc_col-lg-3″][vc_column_text]\n If your item is faulty:<\/strong><\/p>\n We may accept your return for a refund of exchange within 14 days of receiving your order. Postage costs will not be refunded for the cost incurred returning the items to us.<\/p>\n If your item is faulty, it may be returned to us. If goods are faulty they may be returned for a refund or exchanged within 14 days or receiving your order, provided they are unopened and unused. Please note postage costs will not be refunded for the cost incurred returning the items to us. If the goods are faulty or were sent in error we will reimburse you the cost incurred to return the item\/s back to us. Zoono will strictly not accept returns for open or used items, unless the item is faulty. We will not provide a refund if you change your mind so please select your items carefully.<\/p>\n\n
Ideas & Technologies<\/h4>\n[\/vc_column_text][vc_empty_space height=”20″][\/vc_column][vc_column offset=”vc_col-lg-6″][vc_tta_accordion active_section=”0″ style=”style2″][vc_tta_section title=”How does high reactive oxygen disinfectant eliminate bacteria and viruses? Is it safe?” tab_id=”1522322738673-aea3abb5-b800fe1b-0bf93e73-b23f9d63-c775″][vc_column_text]High reactive oxygen species as a disinfectant consists of the electrolysis of water ions that produce oxidising agents including Hydroxyl Radical (OH), Superoxide Radical (O2<\/sub>), and Hydrogen Peroxide (H2<\/sub>O2<\/sub>). Upon contact, these highly reactive substances will destroy the protein structures that make up viruses and bacteria. This process is safe on the human body as the oxidising agents will transform back into water and oxygen molecules, which does not contain any harmful chemicals. [\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Is the ingredient really just 100% water?” tab_id=”1522322884722-77aa01b6-d3ecfe1b-0bf93e73-b23f9d63-c775″][vc_column_text]Yes, water is the only reagent and is directly transformed into Reactive Oxygen Species (ROS) to fight against common germs in our daily life. It contains:<\/p>\n
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Comparison & Usage<\/h4>\n[\/vc_column_text][vc_empty_space height=”20″][\/vc_column][vc_column offset=”vc_col-lg-6″ el_class=”custom-underline”][vc_tta_accordion active_section=”0″ style=”style2″][vc_tta_section title=”Is it safe? How does it compare with traditional products, for example, alcohol sanitisers?” tab_id=”1611455926896-958b55bd-edb4″][vc_column_text]Eleclean is one of the safest personal sanitising & disinfectant product available!<\/p>\n
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Replacement Part<\/h4>\n[\/vc_column_text][vc_empty_space height=”20″][\/vc_column][vc_column offset=”vc_col-lg-6″ el_class=”custom-underline”][vc_tta_accordion active_section=”0″ style=”style2″][vc_tta_section title=”Is there any consumable part or item required?” tab_id=”1611456208102-647895a4-a9d3″][vc_column_text]Activated Carrier is the only replacement \/ consumable part required for Eleclean products. It absorbs and adjusts the impurities of water to ensure the stability of the disinfectant.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”So how often should I replace the Activated Carrier?” tab_id=”1611456234402-662ec375-987e”][vc_column_text]Using the Personal \/ Portable Disinfectant Spray [15ml] as an example:<\/p>\n
\n15ml x 150 times = (aroun) 2250ml;
\n15ml will generally give you around 100 sprays.[\/vc_column_text][\/vc_tta_section][\/vc_tta_accordion][\/vc_column][\/vc_row][vc_row css=”.vc_custom_1611457642240{padding-top: 0px !important;padding-right: 15px !important;padding-bottom: 4vh !important;padding-left: 15px !important;}”][vc_column offset=”vc_col-lg-offset-1 vc_col-lg-3″][vc_column_text]\nComparing With Other Products<\/h4>\n[\/vc_column_text][vc_empty_space height=”20″][\/vc_column][vc_column offset=”vc_col-lg-6″][vc_tta_accordion active_section=”0″ style=”style2″][vc_tta_section title=”Are common disinfectant products such as alcohol-based sanitisers not effective against viruses?” tab_id=”1605531114580-6085d898-d0bd9d63-c775″][vc_column_text]The cell membrane of bacteria can be eliminated by sanitisers that are 75% alcohol concentrated. However, most viruses do not have any cell membranes which makes alcohol-based sanitisers ineffective.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”What’s the difference between Eleclean and other disinfectant products?” tab_id=”1605531114499-a5a39899-268e9d63-c775″][vc_column_text]Generally, common disinfectant products sold on the market contain chemical additives to eliminate germs and bacteria. They may also contain chemical preservatives to extend shelf life. As a result, it is not uncommon to left with chemical residue followed by side effects such as skin allergies and dermatitis, or even cancers in some rare cases.<\/p>\n
Using Eleclean<\/h4>\n[\/vc_column_text][vc_empty_space height=”20″][\/vc_column][vc_column offset=”vc_col-lg-6″][vc_tta_accordion active_section=”0″ style=”style2″][vc_tta_section title=”How long can the high reactive oxygen disinfectant be stored?” tab_id=”1605572770130-913d278f-f0989d63-c775″][vc_column_text]The high reactive oxygen disinfectant can only be stored for 72 hours as there are no chemical preservatives or stabilisers added to help prolong its effectiveness. Once 72 hours has lapsed, press the [activate] button to reactivate the electro-oxidisation process.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Can I pour the generated disinfectant into another container? Will the effectiveness be reduced upon contact with air or light?” tab_id=”1605572770197-c4da3d0e-fc329d63-c775″][vc_column_text]Yes, you can pour the disinfectant out to another container and carry separately. The high reactive oxygen disinfectant will not be affected by air or light and will stay active for 72 hours.[\/vc_column_text][\/vc_tta_section][\/vc_tta_accordion][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column][vc_empty_space height=”60″][vc_custom_heading text=”General FAQs” font_container=”tag:h2|text_align:center” use_theme_fonts=”yes”][\/vc_column][\/vc_row][vc_row css=”.vc_custom_1605507320065{padding-top: 8vh !important;padding-right: 15px !important;padding-left: 15px !important;}”][vc_column offset=”vc_col-lg-offset-1 vc_col-lg-3″][vc_column_text]\n
Shopping<\/h4>\n[\/vc_column_text][vc_empty_space height=”20″][\/vc_column][vc_column offset=”vc_col-lg-6″][vc_tta_accordion active_section=”0″ style=”style2″][vc_tta_section title=”Do I need an account to shop?” tab_id=”1611455235488-c21d6597-2ede”][vc_column_text]You can shop and check out without an account or as a guest. When you sign up with us, you would be offered the convenience of order tracking, re-ordering and receiving special offers or promotions.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”I have an account but I have forgotten my password.” tab_id=”1611455235507-51f1a804-66b8″][vc_column_text]If you\u2019ve forgotten your password you may use the forgotton password link to reset your password as long as you have access to the original email you used to sign up. Please ensure you allow 20 minutes to receive the email to reset your password.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Do you charge sales tax (GST) on any item?” tab_id=”1611455235546-ab96df51-ba85″][vc_column_text]No, Goods and Services Tax (GST) isn’t charged yet at Eleclean Australia.[\/vc_column_text][\/vc_tta_section][\/vc_tta_accordion][\/vc_column][\/vc_row][vc_row css=”.vc_custom_1605579595558{padding-top: 4vh !important;padding-right: 15px !important;padding-bottom: 4vh !important;padding-left: 15px !important;}”][vc_column offset=”vc_col-lg-offset-1 vc_col-lg-3″][vc_column_text]\n
Payment<\/h4>\n[\/vc_column_text][vc_empty_space height=”20″][\/vc_column][vc_column offset=”vc_col-lg-6″][vc_tta_accordion active_section=”0″ style=”style2″][vc_tta_section title=”What payment methods are accepted?” tab_id=”1611455235653-6eedb067-3121″][vc_column_text]You can use a (Visa or MasterCard) credit card to shop on our website. We do not store or have access to any credit card details, these are encrypted through Stripe.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”How long does it take for me to get a refund?” tab_id=”1611455235682-c9ef6beb-a686″][vc_column_text]When a refund request has been approved and processed, it will usually take 3 – 7 business days to appear in your bank statement or account.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”How can I get assistance if I need it?” tab_id=”1611455235707-2f4ed52b-c186″][vc_column_text]Please contact us using the contact form<\/a> or simply write to info@eleclcean.com.au.[\/vc_column_text][\/vc_tta_section][\/vc_tta_accordion][\/vc_column][\/vc_row][vc_row css=”.vc_custom_1611456085345{padding-top: 0px !important;padding-right: 15px !important;padding-bottom: 4vh !important;padding-left: 15px !important;}”][vc_column offset=”vc_col-lg-offset-1 vc_col-lg-3″][vc_column_text]\n
Shipping<\/h4>\n[\/vc_column_text][vc_empty_space height=”20″][\/vc_column][vc_column offset=”vc_col-lg-6″][vc_tta_accordion active_section=”0″ style=”style2″][vc_tta_section title=”How much is shipping?” tab_id=”1611455235827-4cb002bb-9cd5″][vc_column_text]Shipping fee may vary according to product(s) ordered. Please refer to our Shipping Policy<\/a> for more details.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”How long does it take for my order to dispatch?” tab_id=”1611455235850-88952d2f-f2b1″][vc_column_text]Your order will usually be dispatched within 1-2 business days after order been placed.<\/p>\n
Returns<\/h4>\n[\/vc_column_text][vc_empty_space height=”20″][\/vc_column][vc_column offset=”vc_col-lg-6″][vc_tta_accordion active_section=”0″ style=”style2″][vc_tta_section title=”What is your return policy?” tab_id=”1611455235999-5c8eb337-e6d5″][vc_column_text]At Eleclean Australia, we want our customers to be completely satisfied with their purchases.<\/p>\n