{"id":5471,"date":"2021-01-11T23:25:54","date_gmt":"2021-01-11T13:25:54","guid":{"rendered":"https:\/\/eleclean.com.au\/?page_id=5471"},"modified":"2021-06-11T00:07:19","modified_gmt":"2021-06-10T14:07:19","slug":"shipping-policy","status":"publish","type":"page","link":"https:\/\/eleclean.com.au\/shipping-policy\/","title":{"rendered":"Shipping Policy"},"content":{"rendered":"[vc_row et_full_width=”true” et_row_padding=”true” et_column_align=”align-center” content_placement=”middle” css=”.vc_custom_1604988571787{padding-top: 18vh !important;padding-bottom: 10vh !important;background-color: #f4f8f9 !important;}”][vc_column width=”1\/4″ animation=”animation bottom-to-top”][\/vc_column][vc_column width=”1\/2″ css=”.vc_custom_1604987849238{padding-right: 35px !important;padding-left: 35px !important;}”][vc_column_text]\n

Shipping Policy<\/h1>\n[\/vc_column_text][vc_column_text el_class=”preline-large” css=”.vc_custom_1610371526325{margin-top: 10px !important;}”]\n

Eleclean Australia shipping policy<\/h4>\n[\/vc_column_text][\/vc_column][vc_column width=”1\/4″][\/vc_column][\/vc_row][vc_row css=”.vc_custom_1610281269037{padding-right: 0px !important;padding-left: 0px !important;}”][vc_column][vc_row_inner css=”.vc_custom_1610281295391{padding-right: 15px !important;padding-left: 15px !important;}”][vc_column_inner][vc_empty_space height=”55″][vc_column_text]At this stage, Eleclean Australia delivers within Australia only.[\/vc_column_text][vc_empty_space height=”5″][\/vc_column_inner][\/vc_row_inner][vc_row_inner css=”.vc_custom_1610281295391{padding-right: 15px !important;padding-left: 15px !important;}”][vc_column_inner][vc_custom_heading text=”Order Processing” font_container=”tag:h4|text_align:left” use_theme_fonts=”yes”][vc_empty_space height=”5″][vc_empty_space height=”5″][vc_column_text]Once your order has been received, please allow 1-2 business days for packing and processing.<\/p>\n

An e-mail confirmation is sent to your e-mail address after placing your order. Please keep this e-mail as proof of your purchase.[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner css=”.vc_custom_1610281295391{padding-right: 15px !important;padding-left: 15px !important;}”][vc_column_inner][vc_custom_heading text=”General Shipping Information” font_container=”tag:h4|text_align:left” use_theme_fonts=”yes”][vc_empty_space height=”5″][vc_empty_space height=”5″][vc_column_text]We currently charge a flat fee of $10 for all orders below $99.<\/p>\n

We\u2019ve partnered up with Sendle and a shipping tracking number will be provided once the shipment has been dispatched.<\/p>\n

All orders are dispatched from our Brisbane warehouse.<\/p>\n

Shipping times are based on the day of dispatch, not the purchase date.[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner css=”.vc_custom_1610281295391{padding-right: 15px !important;padding-left: 15px !important;}”][vc_column_inner][vc_custom_heading text=”Shipping Instructions” font_container=”tag:h4|text_align:left” use_theme_fonts=”yes”][vc_empty_space height=”5″][vc_column_text]We are more than happy to write instructions and provide to our couriers. If you choose to have your order left if you are not at home, responsibility is yours but please feel free to contact us immediately to discuss.<\/p>\n

Delivery is between Monday and Friday.[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner css=”.vc_custom_1610281295391{padding-right: 15px !important;padding-left: 15px !important;}”][vc_column_inner][vc_custom_heading text=”Tracking” font_container=”tag:h4|text_align:left” use_theme_fonts=”yes”][vc_empty_space height=”5″][vc_column_text]Tracking will be provided for all orders once dispatched.[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner css=”.vc_custom_1610281295391{padding-right: 15px !important;padding-left: 15px !important;}”][vc_column_inner][vc_custom_heading text=”What If I Am Not Home” font_container=”tag:h4|text_align:left” use_theme_fonts=”yes”][vc_empty_space height=”5″][vc_column_text]If no one is available at the delivery address a card will be left and the parcel will be taken to local collection points such as newsagents or service stations for collection. If the item is not collected within 5 business days, it will be returned to us and a fee to re-ship will apply.[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner css=”.vc_custom_1610281295391{padding-right: 15px !important;padding-left: 15px !important;}”][vc_column_inner][vc_custom_heading text=”Failed Delivery” font_container=”tag:h4|text_align:left” use_theme_fonts=”yes”][vc_empty_space height=”5″][vc_column_text]We may charge a processing fee to re-ship orders that have been returned to us for the following reasons:<\/p>\n

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  1. Unknown reason \u2013 refused or rejected upon delivery<\/li>\n
  2. Insufficient \/ incorrect address entered during the ordering process<\/li>\n
  3. Unclaimed parcels from your local collection point<\/li>\n<\/ol>\n[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner css=”.vc_custom_1610281295391{padding-right: 15px !important;padding-left: 15px !important;}”][vc_column_inner][vc_empty_space height=”5″][vc_custom_heading text=”Contact Us” font_container=”tag:h4|text_align:left” use_theme_fonts=”yes”][vc_column_text]If you wish to speak to us about our shipping policy or check the status of your order(s), you may contact us at: info@eleclean.com.au[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_empty_space height=”30″][vc_message message_box_style=”solid” style=”square”]Last updated: 12\/01\/2021[\/vc_message][vc_empty_space height=”30″][\/vc_column][\/vc_row]\n","protected":false},"excerpt":{"rendered":"

    [vc_row et_full_width=”true” et_row_padding=”true” et_column_align=”align-center” content_placement=”middle” css=”.vc_custom_1604988571787{padding-top: 18vh !important;padding-bottom: 10vh !important;background-color: #f4f8f9 !important;}”][vc_column width=”1\/4″ animation=”animation bottom-to-top”][\/vc_column][vc_column width=”1\/2″ css=”.vc_custom_1604987849238{padding-right: 35px !important;padding-left: 35px !important;}”][vc_column_text] Shipping Policy [\/vc_column_text][vc_column_text el_class=”preline-large” css=”.vc_custom_1610371526325{margin-top: 10px !important;}”] Eleclean Australia shipping policy [\/vc_column_text][\/vc_column][vc_column width=”1\/4″][\/vc_column][\/vc_row][vc_row css=”.vc_custom_1610281269037{padding-right: 0px !important;padding-left: 0px !important;}”][vc_column][vc_row_inner css=”.vc_custom_1610281295391{padding-right: 15px !important;padding-left: 15px !important;}”][vc_column_inner][vc_empty_space height=”55″][vc_column_text]At this stage, Eleclean Australia delivers…<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":"","_wp_rev_ctl_limit":""},"_links":{"self":[{"href":"https:\/\/eleclean.com.au\/wp-json\/wp\/v2\/pages\/5471"}],"collection":[{"href":"https:\/\/eleclean.com.au\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/eleclean.com.au\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/eleclean.com.au\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/eleclean.com.au\/wp-json\/wp\/v2\/comments?post=5471"}],"version-history":[{"count":0,"href":"https:\/\/eleclean.com.au\/wp-json\/wp\/v2\/pages\/5471\/revisions"}],"wp:attachment":[{"href":"https:\/\/eleclean.com.au\/wp-json\/wp\/v2\/media?parent=5471"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}