We offer returns and replacements in accordance with the Australian Consumer Law and on the terms set out in this Policy.<\/p>\n
Please read this Policy before making a purchase, so that you understand your rights as well as what you can expect from us in the event that you are not happy with your purchase.[\/vc_column_text][vc_empty_space height=”5″][\/vc_column_inner][\/vc_row_inner][vc_row_inner css=”.vc_custom_1610281295391{padding-right: 15px !important;padding-left: 15px !important;}”][vc_column_inner][vc_custom_heading text=”Returns For Warranty” font_container=”tag:h4|text_align:left” use_theme_fonts=”yes”][vc_empty_space height=”5″][vc_column_text]All our products go through strict quality assurance checks though we understand that sometimes, mistakes do happen. Rest assured, our products are covered with a one-year warranty (or as otherwise stated).<\/p>\n
So if you have any issues with your purchases such as product malfunctioning or faulty, send us an image of the issue and some descriptions using the contact information provided at the bottom of the page and we\u2019ll do our best to help you out quickly.<\/p>\n
In order to validate and complete your return, we will also require a receipt or proof of purchase issued by us.<\/p>\n
We’ll organise a Return Merchandise Authorisation (RMA) number for any eligible return requests. Please note that items shipped without an RMA may not be accepted.<\/p>\n
There are certain situations where no refund or only partial refunds are granted (if applicable).<\/p>\n
We will pay any refunds in the same form as the original purchase or to the same account or credit card as was used to make the original purchase unless otherwise determined in our sole discretion.<\/p>\n
You must provide proof of purchase in order to be eligible for a refund, repair or replacement.[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner css=”.vc_custom_1610281295391{padding-right: 15px !important;padding-left: 15px !important;}”][vc_column_inner][vc_empty_space height=”5″][vc_custom_heading text=”Refunds (if applicable)” font_container=”tag:h4|text_align:left” use_theme_fonts=”yes”][vc_empty_space height=”5″][vc_column_text]Once we have received and validated your returned products, we will send you an email to confirm the validation.<\/p>\n
If your return\/claim is approved, then we’ll notify you via email and the refund will be automatically applied to your original method of payment within 5-10 business days.<\/p>\n
Eleclean reserves the right to refund postage fee at our discretion.[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner css=”.vc_custom_1610281295391{padding-right: 15px !important;padding-left: 15px !important;}”][vc_column_inner][vc_empty_space height=”5″][vc_custom_heading text=”Contact Us” font_container=”tag:h4|text_align:left” use_theme_fonts=”yes”][vc_column_text]If you wish to speak to us about this Policy or about any refund, repairs or replacements, you may contact us at: info@eleclean.com.au[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_empty_space height=”30″][vc_message message_box_style=”solid” style=”square”]Last updated: 11\/01\/2021[\/vc_message][vc_empty_space height=”30″][\/vc_column][\/vc_row]\n","protected":false},"excerpt":{"rendered":"
[vc_row et_full_width=”true” et_row_padding=”true” et_column_align=”align-center” content_placement=”middle” css=”.vc_custom_1604988571787{padding-top: 18vh !important;padding-bottom: 10vh !important;background-color: #f4f8f9 !important;}”][vc_column width=”1\/4″ animation=”animation bottom-to-top”][\/vc_column][vc_column width=”1\/2″ css=”.vc_custom_1604987849238{padding-right: 35px !important;padding-left: 35px !important;}”][vc_column_text] Return Policy [\/vc_column_text][vc_column_text el_class=”preline-large” css=”.vc_custom_1610283221694{margin-top: 10px !important;}”] Eleclean Australia return policy [\/vc_column_text][\/vc_column][vc_column width=”1\/4″][\/vc_column][\/vc_row][vc_row css=”.vc_custom_1610281269037{padding-right: 0px !important;padding-left: 0px !important;}”][vc_column][vc_row_inner css=”.vc_custom_1610281295391{padding-right: 15px !important;padding-left: 15px !important;}”][vc_column_inner][vc_empty_space height=”55″][vc_column_text]At Eleclean Australia, customer satisfaction is…<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":"","_wp_rev_ctl_limit":""},"_links":{"self":[{"href":"https:\/\/eleclean.com.au\/wp-json\/wp\/v2\/pages\/5432"}],"collection":[{"href":"https:\/\/eleclean.com.au\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/eleclean.com.au\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/eleclean.com.au\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/eleclean.com.au\/wp-json\/wp\/v2\/comments?post=5432"}],"version-history":[{"count":0,"href":"https:\/\/eleclean.com.au\/wp-json\/wp\/v2\/pages\/5432\/revisions"}],"wp:attachment":[{"href":"https:\/\/eleclean.com.au\/wp-json\/wp\/v2\/media?parent=5432"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}